Shipping policy

SHIPPING POLICY (South Africa)

1. Overview
Thank you for shopping with us. This Shipping Policy outlines how we process, ship, and deliver orders within South Africa. 

2. Order Processing Time

  • All orders are processed within 1–5 business days (excluding weekends and public holidays).

  • Orders placed after business hours or on weekends/public holidays will be processed on the next business day.

  • You will receive a confirmation email once your order has been dispatched.

3. Shipping Methods & Delivery Times
We offer the following delivery options within South Africa:

  • Standard Delivery: 10–15 business days

  • Express Delivery: 7–10 business days (available in major metropolitan areas)

Please note that delivery times are estimates and may vary depending on your location and courier availability.

4. Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.

  • Free shipping may be offered on orders over a specified amount (if applicable).

5. Delivery Areas
We currently ship nationwide within South Africa. However, delivery to remote or outlying areas may take longer.

6. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this number to track your delivery status.

7. Delays & Exceptions
While we aim to meet delivery timelines, delays may occur due to:

  • High order volumes

  • Weather conditions

  • Courier service disruptions

  • Public holidays

We are not liable for delays caused by third-party courier services but will assist in resolving any issues where possible.

8. Incorrect Address Information
Please ensure that your shipping details are accurate. We are not responsible for orders delivered to incorrect addresses provided by the customer.

9. Lost or Damaged Parcels
If your order arrives damaged or is lost in transit:

  • Please contact us within 48 hours of delivery (or expected delivery date).

  • We will investigate and arrange a replacement or refund where applicable.

10. Collection Option (Optional)
Customers may have the option to collect orders from a designated location, if available. You will be notified when your order is ready for collection.

11. Contact Us
For any questions regarding shipping, please contact us at:

This policy is subject to change without prior notice.